Mike MiramsI am helping businesses improve their performance through the development and implementation of world-class management systems beyond the requirements of ISO9001, to bring systematic and measurable improvements to competitiveness and profitability.
My hands-on approach invariably includes work in one or more of the following key areas:
- Customer Focus
Dealing with customers is not only the sales and service departments’ remit.All members of staff, whatever their job description, must be focused on ensuring that the customers’ needs are identified, fully known, understood and met throughout the organisation.
- Process Control
In order to provide products and services consistently to the required standard, all the processes involved in their production and delivery must be monitored and carefully controlled.Often incorrectly associated only with mass production, the principles of process control apply to any process, from boiling an egg to putting a man into space.
- Lean Principles
Usually related to manufacturing and production, but equally applicable in non-manufacturing environments, employing “Lean” is all about the elimination of waste of any kind and the removal of activities that do not add value to products or services.- Managed Supply Chains
An organisation is only as good as its worst supplier!Entire supply chains, possibly through many tiers of suppliers and customers, need effective management, maximising quality while minimising cost.
This is especially important where supply chains cross international borders or where long lead times are involved.
To see if I can help your organisation improve the quality of your products and services, customer satisfaction and retention, operational efficiency, and ultimately, profitability, take my quiz......
Read how Mike Mirams was able to successfully introduce a new manufacturing process to a producer of complex fabrications in quartz glass: Case Study - Enterprise Q